Returns & Refunds Policy

Last updated: 26 October 2026

1. Our Commitment to Customers

At Ineedthat, we take pride in offering creative, high-quality products designed to bring something unique into your everyday life.

We want every customer to enjoy their purchase. If something goes wrong with your order, we are committed to resolving the issue fairly, promptly and in accordance with applicable consumer protection laws.

This Returns & Refunds Policy applies to purchases made through www.ineedthatdesigns.com, including wall art, clothing, phone cases, jigsaw puzzles and other products available through our website.

2. Made-to-Order Products

Many Ineedthat products are printed or manufactured specifically after an order has been placed, rather than held in pre-produced inventory.

Because of this production model, we generally do not offer voluntary returns, refunds or exchanges for:

• Changes of mind or personal preference.

• Incorrect clothing sizes selected by the customer.

• Incorrect phone models or case types selected by the customer.

• Incorrect artwork dimensions or product variations selected by the customer.

• Accidental purchases where production has already commenced.

• Products that are no longer wanted or required.

These limitations apply only where permitted by law. They do not restrict statutory rights relating to faulty, damaged, misdescribed or incorrectly supplied products, or applicable statutory cancellation rights.

3. Faulty, Damaged or Incorrect Products

If your order arrives damaged, defective, incorrectly printed or substantially different from what you ordered, please contact us.

Examples of issues we can assist with include:

• Wall art arriving damaged, scratched, incorrectly printed or with manufacturing defects.

• Clothing with defective stitching, significant printing errors, or a size different from the one ordered.

• Phone cases that arrive damaged, defective, or incompatible with the correctly selected phone model.

• Jigsaw puzzles with missing pieces, manufacturing defects or incorrect artwork.

• Products with significant colour, design, placement or quality discrepancies compared with their descriptions.

• Incorrect products or product variations sent to the customer.

We will assess the issue and provide a repair, replacement, refund or other appropriate remedy in accordance with applicable law.

Where Australian Consumer Law applies, customers are entitled to choose a refund or replacement for a major product failure. For a minor failure, we may first provide a free remedy within a reasonable period.

We will not require customers to accept store credit instead of a refund where they have a legal entitlement to a monetary refund.

4. How to Report a Problem

If there is a problem with your order, please contact Ineedthat by email at helpingyou@ineedthatdesigns.com.

To help us investigate efficiently, please provide where possible:

Your order number or other proof of purchase.

Your name and the email address associated with the order.

A brief description of the problem.

Clear photographs showing the issue, where it can reasonably be photographed.

Photographs of damaged packaging, if available and relevant.

We recommend contacting us as soon as reasonably possible, preferably within 30 days of delivery, so that we can investigate promptly with our production and delivery partners.

This recommended reporting period is not a limitation on your statutory consumer rights. We will assess issues reported outside this period in accordance with applicable law.

Photographs and original packaging are helpful but are not mandatory conditions for exercising statutory rights. We may reasonably request further information or an opportunity to inspect the product where necessary.

5. Returns and Return Shipping

Please contact us before posting an item back, where practical, so we can provide the correct return instructions and address.

Do not automatically return items to the address printed on their original shipping packaging, as this may be a third-party production facility unable to process customer returns.

Depending on the circumstances, we may arrange a replacement or refund without requiring the original product to be returned.

Where a return is necessary:

• We will provide the relevant instructions.

• Reasonable return postage costs for confirmed faulty products will be reimbursed where required by law.

• We will arrange or fund collection of large or difficult-to-return faulty products where required by law.

• Customers exercising statutory change-of-mind cancellation rights may be responsible for direct return postage costs, where the law permits and appropriate pre-purchase notice has been provided.

Contacting us first helps avoid parcels being sent to an incorrect facility. However, prior approval is not required to exercise a statutory consumer right.

6. Clothing Sizes and Product Selection

We encourage customers to check product descriptions, measurements, size charts and device compatibility before placing an order.

Where a customer has selected an incorrect size, colour, phone model or other product option, voluntary exchanges or refunds are generally unavailable.

However, if the product does not match the selected option, published measurements, description or other legally required standards, we will provide an appropriate remedy.

7. Product Colours and Print Variations

We make reasonable efforts to display product colours, artwork and designs accurately.

However, slight variations may occur because of:

• Individual screen settings, brightness and colour calibration.

• Differences between display technology and physical printing.

• Printing materials, fabrics, finishes and manufacturing processes.

• Minor variations in artwork positioning or texture.

Small differences that do not amount to a product fault or misdescription do not automatically qualify for a refund.

Significant discrepancies, manufacturing defects or products that fail to meet applicable consumer guarantees will be assessed and remedied in accordance with law.

8. Order Changes and Cancellations

Orders may be sent to production shortly after payment confirmation.

If you need to amend or cancel an order, please contact us immediately.

We will make reasonable efforts to accommodate requests before production begins.

Once production has commenced, cancellation or modification may no longer be possible, except where required by applicable law.

If we successfully cancel an order before production and fulfilment, we will refund the cancelled items and any applicable delivery charges paid for those items.

9. Shipping Problems, Missing Orders and Incorrect Addresses

If an order is delayed, lost in transit, delivered damaged, or appears to have been delivered incorrectly, please contact us so we can investigate with the relevant shipping provider.

Where goods have not been supplied as required by law, we will provide the appropriate remedy, which may include redelivery, replacement or refund.

Customers are responsible for supplying accurate delivery information during checkout.

Where a parcel cannot be delivered because the customer supplied an incorrect or incomplete address, failed to collect it, or failed to complete required customs procedures, reasonable additional delivery charges may apply if the customer requests reshipment and applicable law permits.

This does not remove our responsibility for delivery problems caused by us, our production partners or delivery providers, or other rights available under applicable consumer law.

10. Refund Processing

Where a refund is approved or legally required:

• Refunds will normally be issued to the original payment method, unless another arrangement is agreed or required by law.

• Refunds will be processed within a reasonable period and within any applicable statutory deadline.

• Once processed, the time taken for funds to appear may depend on your bank or payment provider.

• Delivery charges and reasonable related costs will be refunded or reimbursed where required by applicable law.

• Refunds will not be replaced with store credit without the customer’s agreement where a monetary refund is legally required.

Currency conversion differences or external banking charges may affect the amount displayed by your bank. These do not reduce any refund amount legally owed by Ineedthat.

11. International Customers

Ineedthat is an Australian-operated business serving customers in multiple countries.

Our refund and returns procedures are based on Australian consumer protection requirements while recognising that mandatory consumer rights in other countries may also apply.

Customers in the United Kingdom, European Union and other applicable jurisdictions may have statutory rights to cancel eligible online purchases without providing a reason.

For eligible UK and EU purchases, this generally includes a 14-day cancellation period after delivery, followed by a further 14 days to return the goods after notifying us of cancellation.

Where such rights apply, we will provide the refund, including eligible standard delivery charges, within the period required by law. Refunds may be withheld until returned goods are received or evidence of their return is provided, where permitted.

Certain genuinely personalised or custom-specified goods may be exempt from these cancellation rights. However, products manufactured after ordering are not automatically exempt merely because they are printed or assembled on demand.

Customers exercising applicable statutory cancellation rights should notify us clearly by email at helpingyou@ineedthatdesigns.com or any dedicated withdrawal function provided on our website.

Nothing in this policy excludes or restricts mandatory rights under the laws applicable to a customer’s purchase.

12. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These guarantees apply in addition to this Returns & Refunds Policy and any voluntary manufacturer’s warranty.

Your statutory rights apply regardless of whether a product was made to order, purchased at a discounted price or supplied through a third-party fulfilment partner.

13. Customer Support and Contact Information

If you have questions or concerns regarding an order, refund, replacement or return, please contact our customer support team.

Business: Ineedthat

Website: www.ineedthatdesigns.com

Customer support: helpingyou@ineedthatdesigns.com

Support email: helpingyou@ineedthatdesigns.com

We aim to resolve genuine customer concerns fairly and without unnecessary inconvenience.

14. Changes to This Policy

Ineedthat may update this Returns & Refunds Policy to reflect changes in our products, business operations or applicable legal requirements.

The most recent version will be published on our website.

Any changes will not remove statutory consumer rights or retrospectively diminish rights relating to existing purchases.

Thank you for choosing Ineedthat. We appreciate your support and are committed to making your shopping experience as enjoyable and straightforward as possible.

All original content and intellectual property owned by Ineedthat are protected to the fullest extent available under applicable law. Unauthorised reproduction, redistribution or commercial exploitation is prohibited, except where permitted by law or expressly authorised in writing.