Privacy Policy

Last updated: 26 October 2026

This Privacy Policy explains how Ineedthat collects, handles and protects personal information when you browse, contact us or buy products through our website. We are an Australian-operated online design and retail business, with customers in multiple countries.

1. Who We Are and How to Contact Us

Ineedthat is operated by Simon Mischa van der Schaar and is based in Perth, Western Australia. Website: www.ineedthatdesigns.com. Privacy and customer support email: helpingyou@ineedthatdesigns.com.

This policy is intended to explain our handling of personal information under applicable laws, including the Australian Privacy Act 1988 (Cth) and Australian Privacy Principles where they apply, and relevant overseas privacy laws where applicable. It does not claim that every privacy regime applies to every transaction.

2. Personal Information We Collect

• Contact and identity details, such as your name, email address, telephone number and shipping and billing addresses.

• Order information, including items purchased, selected product sizes or phone models, order numbers, delivery instructions, returns, refunds and correspondence.

• Transaction details, such as payment confirmation, amount, currency and transaction reference. Payment providers process the sensitive card data entered during checkout; we do not need to receive full card numbers.

• Technical and usage information, such as IP address, browser, device type, approximate location inferred from technical data, site interactions and cookie or similar identifiers.

• Customer service content, such as messages, photographs of damaged products and other information you voluntarily send us.

• Marketing preferences and the record of any consent or unsubscribe request.

We do not ask for sensitive personal information as part of normal purchases. Please avoid including unnecessary sensitive information when contacting us.

3. How We Collect and Use Personal Information

We collect information when you place orders, contact us, subscribe to marketing, use our website or interact with payment, production and delivery systems. We also receive order-related updates from providers involved in your transaction.

• Orders and delivery: to verify orders, process payments, arrange production and shipping, send confirmations and track fulfilment.

• Customer service and returns: to answer enquiries, investigate concerns, provide remedies and maintain records.

• Website reliability and security: to operate our store, detect suspected misuse, reduce fraud and troubleshoot problems.

• Analytics and site improvements: to understand overall browsing and performance, subject to applicable cookie and privacy requirements.

• Marketing: to send offers or updates where we have the required consent or another lawful basis under applicable law.

• Legal and record-keeping purposes: to maintain appropriate business records, handle disputes, respond to lawful requests and protect our rights.

If information is essential for an order, declining to provide it may prevent us from supplying or delivering the requested product. Browsing the public website does not generally require identifying yourself.

4. Service Providers and Information Sharing

We share only the information reasonably needed for relevant purposes with providers who help run our store. Depending on the tools and checkout options actually enabled, these may include:

• Wix, for website hosting, ecommerce, customer communications and store infrastructure.

• Printful and other print-on-demand production or fulfilment partners we use, to manufacture and dispatch the items you purchase.

• Payment providers and banks offered at checkout, which independently handle payment processing and related fraud controls.

• Courier and postal services, to deliver, track or resolve issues with your order.

• Email, analytics, advertising and IT service providers where their services are enabled on our website.

• Accountants, advisers, regulators, law enforcement or courts where disclosure is reasonably necessary or legally required.

We do not sell or rent customer contact lists. If advertising technologies result in uses or disclosures classed as “sale”, “sharing” or targeted advertising under a particular privacy law, the choices required by that law will apply.

5. Cookies, Analytics and Advertising

Our website and its service providers may use essential cookies for checkout, security and site functionality, preference cookies, analytics cookies and, if enabled, advertising cookies or pixels. The precise cookies depend on which Wix and third-party features are active.

Where required by law, non-essential cookies will be used only after obtaining the relevant consent. You can manage choices through any cookie-preference controls made available on the website and through your browser. Blocking essential cookies may affect checkout or other features.

AI-assisted artwork, promotional videos or other creative content displayed on the site do not, by themselves, mean that customer personal information is used for AI model training. If customer information is ever used with an AI-based service for a purpose requiring notice or consent, we will meet the applicable requirements.

6. International Data Handling and Transfers

Because we sell globally and work with technology, payment, production and delivery partners, personal information may be accessed, stored or disclosed outside Australia. Likely locations include the United States, United Kingdom, member states of the European Union and countries used by the relevant production or delivery partners. The exact destinations vary according to the order and providers involved.

Where Australian Privacy Principle 8 or another applicable cross-border transfer law applies, we take reasonable steps or use applicable safeguards as required. Merely browsing the website is not treated as blanket consent to every overseas disclosure.

7. Security and Data Breaches

We take reasonable technical, organisational and access-control measures, appropriate to our business and the services we use, to protect personal information against unauthorised access, misuse, loss, alteration and disclosure. We rely in part on the security safeguards of our ecommerce, payment and fulfilment partners.

No internet service is completely risk-free. If a data incident occurs, we will investigate and make any required notifications to affected individuals and regulators under the law applicable to the incident.

8. Marketing Communications

You may receive transactional communications necessary for your purchase or enquiry. Promotional emails or messages are treated separately and sent only where permitted by applicable law. You can unsubscribe using the link in a marketing email or by writing to us at the email above. Opting out of marketing does not prevent important order or service messages.

9. How Long We Keep Information

We retain information only for as long as reasonably needed for order fulfilment, customer service, product issues, legal obligations, accounting, legitimate business records and dispute management. Some data must be retained for prescribed periods. When it is no longer needed, we take reasonable steps to securely delete or de-identify it, subject to lawful exceptions and our providers’ retention processes.

10. Access, Correction and Other Privacy Rights

Depending on your location and the law applicable to us, you may be entitled to request access to, correction of, or deletion of personal information; object to or restrict particular processing; withdraw consent; request data portability; or make a complaint. Some requests may be subject to legitimate verification, legal record-keeping duties or other lawful exceptions.

To exercise a privacy right, contact helpingyou@ineedthatdesigns.com and explain your request. We may ask for information reasonably necessary to verify your identity before disclosing or changing account details. We will respond within the period required by applicable law.

11. Additional Information for UK and European Customers

Where the UK GDPR or EU GDPR applies to our handling of your data, the following legal bases ordinarily apply as relevant: performance of a contract to process, produce and deliver an order; compliance with legal obligations for taxes and consumer rights; legitimate interests to provide customer support, prevent fraud and improve our services (subject to balancing of rights); and consent where legally required for direct marketing and non-essential tracking.

Customers with applicable UK or EU rights may contact us to exercise those rights or complain to a relevant data-protection supervisory authority. We will provide further information about international transfer safeguards or any local representative where required by law. These statements do not imply that a particular overseas privacy law automatically applies merely because a visitor can view our website.

12. Automated Decisions and AI Tools

Our platform or service providers may use automated tools for order management, payment checks, fraud detection, customer communication and website measurement. If we arrange for personal information to be used in a program to make or materially inform a decision that could significantly affect an individual’s rights or interests, we will provide the further transparency and safeguards required by applicable law, including the Australian Privacy Principle changes commencing on 10 December 2026 where relevant.

13. Children’s Privacy

Our store is intended for customers who can lawfully purchase products, or who have permission from a parent or guardian. We do not intentionally solicit personal information from young children. If you believe a child has provided personal information improperly, contact us so we can review the matter.

14. Questions, Complaints and External Review

Please send privacy questions or complaints to helpingyou@ineedthatdesigns.com. Include enough information for us to investigate. We aim to acknowledge and respond to complaints promptly, ordinarily within 30 days or as otherwise required by law.

Where the Australian Privacy Act applies and you remain dissatisfied after allowing us a reasonable opportunity to respond, you may complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au. If a different privacy regulator has jurisdiction, you may also have the right to contact that regulator.

15. Updates to This Policy

We may amend this policy when our website, partners or legal obligations change. The updated version and date will appear on this page. Material changes will be brought to customers’ attention where required by law.

All original content and intellectual property owned by Ineedthat are protected to the fullest extent available under applicable law. Unauthorised reproduction, redistribution or commercial exploitation is prohibited, except where permitted by law or expressly authorised in writing.